Details
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When will I receive my refund?
Once they receive your package, they will process the refund immediately. You can expect to see your credit within 5 to 10 business days.
If your items have not arrived within 20 days of the date of the original purchase, please e-mail them so that they can look into the situation.
Due to the popularity of certain items, shipping times may take longer than the estimates below. They thank you for your patience while your items are delivered.
How to make a return?
Contact them: You must contact them and let them know that you intend to return a part. You must fill out the Returns Authorization submission form.
Please provide the specific reason for your return along with any details about the product including damages, delivery experience, ordered incorrectly, etc.
Take a photo of any parts delivered and their part s so they can issue a (RGA) for those specific parts.
You will receive a Return Goods Authorization number. The process to receive an RGA number usually takes to 72 hours.
RGA Number: Write the RGA number in large black letters on the outside of the returned package along with a copy of the original invoice.
Return Package: Return the package(s) freight pre-paid. The customer is responsible for return shipping charges.
What are the conditions for return?
All returns are subject to a 20 percent restocking fee. Refunds will be given on parts only, not labor/installation charges, shipping, or any other charges.
All parts must be returned in the original package, cannot have been damaged or installed, and must be in original condition.
All returned parts must be sent freight prepaid and are subject to a re-boxing fee.
Please inspect your order for signs of exceptions or damage at time of delivery.
If damaged, please notate on carriers Delivery Receipt and refuse the shipment. Even if no exterior damage is visible, open packages and inspect for damage or shortages.
How long does it take to deliver my order?
Approximately 75% of all orders placed leave their warehouses within 24 to 72 hours (not including weekends & holidays).
Most remaining orders leave within 3 to 5 days. Even with their huge inventory, they may run out of an item.
If this is the case some orders can take between 2 to 4 weeks. Once an order has shipped average transit time is an additional 2 to 5 working days.
Average time once an order has been place to the time it is delivered is 7 to 14 days.