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SVS Frequently Asked Questions
How do I arrange for a return?
If you need to return your SVS product, please contact SVS Customer Service.
They will generate a Return Merchandise Authorization (RMA) form, and they’ll also generate a return shipping label.
For ground shipments, you can either drop-off the SVS product at the shipping facility, or they can arrange for a pick-up at your home – whichever is more convenient.
For palletized freight shipments, we’ll generate the required paper work and arrange for a pick-up at your home.
Do I need to be present to accept ddelivery?
SVS orders are shipped with no signature required. You can choose to have a signature required by making a note in the “Delivery Instructions” box during check-out.
If you chose to have a signature required and no one is present when delivery is attempted, the shipper will attempt delivery up to two more times.
For palletized freight shipments of larger SVS products or orders, the freight company will contact you 24 hours in advance to schedule delivery the following day when someone will be home.
What SVS products ship freight?
The PB-3000, PB-4000, PC-4000, SB16-Ultra, PB16-Ultra and Ultra Tower are palletized and shipped via freight carrier to ensure maximum protection during transit.
A large order with multiple SVS products may also be palletized and shipped freight. These products are large and heavy, so a helper is recommended for moving the subwoofer or speakers indoors.
Does SVS offer long term financing options?
Yes, SVS is partnered with a company called Bread, which offers 12-month, 18-month and 24-month financing options with very competitive rates.
The application process is quick and easy and you can find out if you’ve been approved and your specific terms within minutes. There is no obligation to buy, no effect on your credit score and no prepayment penalties if you decide to pay off the purchase early.
How can I place an order for an SVS product?
Orders can be placed using their secure website and shopping cart. Or you can place an order by telephone with the help of an SVS product expert.
If you are a new customer, a Shopping Cart account will be created for you, which allows safe, secure and convenient retention of your information for easy placement of future orders.
Once your order is placed, you will receive an email order confirmation with all of the order details. If you don’t receive this email, it might be in your spam/junk mail folders, so check there first. If you still don’t receive your order confirmation, contact SVS Customer Service for assistance.