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Teabox (43)
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Teabox Frequently Asked Questions
What is their return policy?
If you happen to receive a defective tea set, you can raise a return and replacement question by emailing [email protected] within 30 days of purchase. Be sure to include a picture of the item received so they can assess its condition. Also, make sure the product is unused and in original condition. If you receive a damaged or broken package, please send them an image of the damaged carton within 24 hours of delivery and mention it when confirming delivery with your courier partner. Products identified as "damaged" or "defective" will be reverse picked by them. Once they receive the item at their facility, they will verify its condition and initiate the refund/replacement process accordingly.
What is their shipping policy?
Shipping charges are automatically calculated based on the order value and shipping method. Orders received before noon IST (India Standard Time) are usually shipped the same business day. Orders received after this time will generally ship the next business day. Please note that their international delivery partner DHL/FedEx does not deliver Teabox orders on Saturdays or Sundays. Please note that they will not accept cancellations once an order has shipped from their fulfillment center. Countries that are part of the European Union will need to pay additional VAT under the new regulations. The VAT exemption for imports of small items with a value of up to 22 EUR will be removed. This means that all goods imported in the EU are now subject to VAT.
Who is the delivery partner for the Tea Box?
For international shipping, they mainly work with DHL/FedEx, EMS (India Post) and Air Mail to ship their teas worldwide. Express service (DHL/FedEx) takes up to 5-8 business days to arrive, EMS express takes up to 30-45 business days to arrive, and airmail takes up to 45-60 days to arrive. For shipping to destinations within India, they mainly work with Bluedart. They use Fedex India, or EMS for Delivery Area (ODA).