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Template Monster Frequently Asked Questions
What if I misspell my email when ordering?
Please contact their billing department via live chat or ticketing system. They need to find your purchase, and it would be helpful if you could provide the exact spelling of your order ID or email address as you see on the checkout page. If you can't find any of this information, they can also look up your order by your billing phone number.
What is their refund policy?
TemplateMonster owns and distributes intangible copyrighted digital products and services. Due to their nature, they cannot provide a full refund after product delivery or completion of related services. They may not receive their delivery emails due to mailing issues with the email provider, errors on the user's mail server, or spam settings. In this case, they recommend contacting them for help. Users must send non-delivery written claims to their billing department at [email protected] within 14 days of the order date.
How to apply for a refund?
Users can submit refund requests through their personal TemplateMonster account using the Request Refund option. If there is no reply from the author within three working days from the date of the refund request or the issue author cannot resolve the issue, the user can escalate the refund request to TemplateMonster. By escalating a refund request, the user asks TemplateMonster to investigate the dispute and decide the outcome. TemplateMonster will review the dispute within 7 days of the upgrade and decide the outcome based on the information provided by both parties. Users should refer to this Refund Policy to supplement initial claims with detailed and well-founded reasons.
Do I have to pay again if they restore my link to re-download the template?
You can re-download the template at any time without any additional cost. You should be logged into your account at templatemonster.com, navigate to My Account -> Downloads and click the restore link button. Alternatively, you can contact their billing department via live chat or ticketing system and reactivate your download link. They will need your order ID or shipping email address and template number to activate the link.