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What are the conditions for returns?

• Product must be in new or unused condition in original box and be accompanied by a Return Authorization Number and written reason for return. 
  

• AquaVault Inc. reserves the right to replace defective product at no charge or issue a credit, less any return shipping charges and restocking fees that may apply.  
  

• A standard 20% restocking fee will be deducted from your return to offset shipping and warehouse handling fees.
  

• All custom orders are non cancellable and non-refundable once production begins. 
  

• Custom orders are defined by any order that has a special request which in any way is different from the standard units that they produce.
  

What is the return policy?

• Their policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately they can’t offer you a refund or exchange without written approval.
  

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
  

• To complete your return, they require a receipt or proof of purchase. 
  

• Please do not send your purchase back to the manufacturer.
  

When will I receive my refund?

• Once your return is received and inspected, they will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund. 
  

• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 days however please note that depending on your financial institution it could take longer to see the funds credited in your account.
  

• If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted. 
  

How to return a gift?

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. 
  

• Once the returned item is received, a gift certificate will be mailed to you. 
  

• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, they will send a refund to the gift giver and he will find out about your return.
  

Who will be responsible for the return shipping fees?

• You will be responsible for paying for your own shipping costs for returning your item. 
  

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.