20% Off Gap Factory Coupon | Apr 2024

Who can pick up my order?

You or your designated pickup person must pick up your order. Have your ID and confirmation email ready to show the store associate.

How long will my order be held at the store?

Orders made online and scheduled for Curbside or In-Store Pickup will be held at the store for 5 days. If you have not picked up your purchases by the end of the 5 days, your purchases will be reimbursed.

When will my credit card be charged?

• A hold is placed once you complete the order, but your card isn't charged until the items are placed and ready for pickup.If you want to pick up in store, simply enter the store during store hours and find the navigational signs or an associate to help with your order. 

• Most stores have a designated area for In-Store Pickup (plus you can skip the line!).

• Your notification email will also include instructions if you'd rather stay in your car for Curbside Pickup. If you're using Curbside Pickup, you'll call the store when you arrive and follow their instructions to get your items.

How will I know when my order is ready to be picked up?

• You will receive a notification email when your order is ready to be picked up. 

• Most orders will be ready for pickup within 2 hours. The email will also include information on pickup hours, what to bring, and steps to take to pick up your order. In-Store Pickup is available during store hours.

Can I return or exchange items from one brand in a different brand's store?

• If you would like to process a return or exchange at one of our stores, this must be done at a store of the same brand as the items purchased. 

• For example, if you purchased an item from Gapfactory.com, it cannot be returned to a Gap store.

How Do I Sign In and Sign Out?

• You need your email address — that's your username — and your password to sign in. 

• You can see whether you're signed in or not by looking at the top right corner of the website.To sign in, click the "Sign in" link and enter your name and password as a returning customer. Sign in now

• To sign out, click the "Sign out" link in the top right corner of the website. If you purchased any items, you can also sign out on the Order Confirmation page that follows the completion of your order.

How Can I Keep My Account Secure?

• As a company, they take their obligation to protect their customers' information very seriously and have safeguards in place to detect potential threats to their online shopping environment. 

• As a customer, there are some best practices you can employ to help keep your account safe:Avoid using the same password on multiple websites and do not repeat a past Gap Inc. password.

• Create strong and unique passwords that are difficult to guess and be sure to change them regularly.