Promo Detail: Get 20% OFF select Foster Grant® eyewear styles with code at checkout.
Foster Grant (50)
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Foster Grant Frequently Asked Questions
Does Foster Grant provide a warranty?
- Repair or replacement shall be limited to the style and color of the product available at the time of repair or replacement. Any repaired or replaced product shall remain subject to the original warranty from the original purchase date, and any repair or replacement shall not in any way extend the original warranty period or initiate a new warranty period. Claims must be accompanied by the following information to ensure proper processing: order number, return contact information (name, address, phone, email), a short note detailing what went wrong with the product and how it happened, and a photo of the defect.
- FGX will not be liable for damage caused by improper or non-receipt of the shipment. Please allow 4-6 weeks to process claims. FGX will pay shipping costs for repair or replacement of the product to addresses in the United States and Canada.
Can I cancel my orders at Foster Grant?
Once an order is placed, they cannot cancel or change it. Once you have received the package, you can return it to them free of charge and will receive a full refund.
Can I make a return at Foster Grant?
If you are not completely satisfied with your purchase, you can request a refund or replacement within 90 days of the purchase date. they'll work with you to find the right glasses for you.
This policy does not apply to products purchased through a retailer or store location. For retail returns or exchanges, visit the retailer from which you purchased the product. The item must be in like the new condition to be accepted back.
How can I make a return at Foster Grant?
Contact customer Service by phone or email to initiate a refund or replacement (customer must provide reason for replacement).
If the return is accepted, either a refund will be issued at the purchase price of the product or the exchange item will be shipped out, depending on your return preference. Shipping is non-refundable.
For each item purchased, a customer can exchange it for another item of equal or less value. In most cases, the customer does not have to return the product. Orders that meet certain conditions may be required to return to Foster Grant before a refund or exchange can be processed. Approximately 14 to 20 business days to process any submitted request.
What should I pay attention to when I make a return at Foster Grant?
Items purchased in the "buy one get one free" promotion are treated as a pair, with one item being the purchased item and the other being the free item.
If two items of a BOGO item are returned for a refund at the same time, the full amount of the purchase will be returned to the original form of payment. If only one item in BOGO is returned for a refund, the original price (minus the original shipping cost) will be split equally between the two items.
Items purchased from BOGO are eligible to be returned to the exchange if their value is equal to or less than the original price. The full price difference between the original item and the new item will be refunded or charged on the original payment terms.