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The Happiness Planner (23)
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The Happiness Planner Frequently Asked Questions
What is the difference between the Peony Planner (dated) and the original Happiness Planner (dated)?
From April 2017 onwards, they've made change to the Peony Planner's inserts. So now the full inserts inside the Peony Planner are the same as the pages inside the Happiness Planner.
The only difference is the style, cover, and the material. The compact inserts, though, are slightly different. They contain fewer writing prompts. You can see sample pages on the product page.
Where do they ship from? Where do they stock the products?
They now stock their inventory in warehouses in US, UK, Netherlands, Australia, Canada, and Hong Kong.
What is the handling time and what is average shipping time?
- Handling time is 1-2 business day (so if you place your order on Friday, your order won't ship until Monday which is the next business day).
- The average shipping time for domestic orders is 2-5 days.
- The average shipping time for international orders is 7-14 days. Once your order reaches your country, the shipment gets passed onto your national courier. If there's any issues, you must contact your local post office.
Can I please change the address? I made a mistake.
Unfortunately as they try to ship orders out as quickly as possible, address change is not possible. They could resend your order again to a different address, however, you'd need to pay for the postage.
I placed an order for an item I did not want. Can I please change the order?
Unfortunately, as they try to ship orders out as quickly as possible, once the order has been placed, it's impossible for them to change the order.
If you accidentally placed an order for an item you did not want, please refuse the original delivery and contact the. You can then exchange for the item that you want.
I bought the wrong color. Can I please change it my order to a different color?
Unfortunately, as they try to ship orders out as quickly as possible, once the order has been placed, it's impossible for them to change the order.
If you want to change the color, please refuse the original delivery and contact them. You can then exchange for the color that you want. Please note that they only accept exchange if the sealed box has not been opened.