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The Kooples (32)
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Coupons 25
Deals 7
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The Kooples Frequently Asked Questions
What is their shipping policy?
They are available only in the UK on their UK website. If you want to place an order from Guernsey or Jersey, please select one of the countries to visit a dedicated website where you can place an order underground for these purposes.
They suggest using DHL's standard free delivery and £ 10 express delivery to the home.
Once your order is confirmed in the warehouse, their delivery time is 3 to 5 working days for express delivery and 4 to 6 days for standard delivery, but it can be extended to 10 days during their special sales (sales, Black Friday or outlets sales etc.).
What is their return policy?
If one or more of your orders are not suitable for you, you can return or mail free of charge in one of the following stores within 30 days after receiving the package:
-30-31 Carnaby street, London (w1f7dj).
-6 Milsom street, bath (BA1 1da).
-Edinburgh St James' Square (eh1 3aD).
The returned items must be packed in the original packaging, labeled, intact, unwashed, and intact for resale, so that their warehouse can accept returns.
You can't exchange goods on their website. You can only refund. If you want to exchange goods, they invite you to place a new order on their website.
You can exchange goods of the same or higher value at kooples stores (except corners), provided that you provide the required items after presenting the proof of purchase.
Any mail or in store returns will be returned within 14 working days after receiving your return package in their warehouse or storing your package in the store.
How to return item?
From the date of receiving the order, you have 30 days to return the goods that are not suitable for you.
In order to return your order, please connect to your customer account, go to the "your order and return" section, click the order you want to return in "view details", and then select return your order.
You can also apply for a return on the return portal and insert the order number starting with "Ge" and the email used to place the order.
They will return you to their warehouse within 14 days after receiving your returned order. Returns will only be processed if the item has not been worn / polished / cleaned and is in perfect resale condition with the original label on it.