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Mizzou Store Frequently Asked Questions
When is the Graduation Kickoff?
Kickoff for December graduates will be the first Tuesday and Wednesday in October. Kickoff for May graduates will be the first Tuesday and Wednesday in March.
Can I rent my cap and gown?
Caps and gowns for Bachelor, Master and Doctorate degrees must be purchased from The Mizzou Store. Only faculty regalia can be rented.
How much does it cost to have my regalia shipped?
The shipping rates are the same for any item at The Mizzou Store. These rates can be found on their Shipping Information page.
Do I have to order online?
Order online if you would like the regalia shipped to you. It is not necessary to pre-order as they have everything in stock. Regalia can be picked up from the Graduation Kickoff event until commencement at the Gifts & Grad Desk in The Mizzou Store.
Can I order graduation announcements from another company?
Balfour/CB is their official partner for graduation announcements; however, customers may order from any company. Be sure to check out the Graduation & Commencement page to confirm that you have the correct graduation date, time, and location.
Can I return textbooks?
As the official store of the University of Missouri, they guarantee you will get the right books for your classes. If you purchase the wrong book, they will gladly give you a refund up to 14 days from the start of the semester, with your original receipt. Textbook purchases may be refunded with an original receipt within two weeks of the start of classes for the Fall and Spring semesters and within one week for Summer sessions.
Books must be returned in the condition they were purchased to receive full credit.
Textbooks purchased during the last week of classes or during exams may be sold back under the Sellback policy.
Course packs, study guides and exam reviews are generally non-refundable.
What's the return policy of self-paced course?
For self-paced courses they will gladly give you a refund up to 14 days from your purchase or drop date. Your purchase date will be shown on your receipt.
Note: Books must be returned in the condition they were purchased to receive full credit.
You may also stop by the Textbook Desk located in the lower level of The Mizzou Store at any time to sell back your books.
What's the TigerTech returns?
Most tech accessories can be returned within 60 days of purchase in their original packaging for a refund in the original form of payment or an exchange.
Apple and Beats branded products can only be returned if original packaging is unopened or if products are defective.
All other computers, laptops and tablets may be returned within 7 days of purchase in original condition and all packaging. After 7 days, please refer to the manufacturer’s warranty.
Video and laptop power adapters may be returned or exchanged if original packaging is unopened.
Gift cards, open ink, open software, and open games are non-returnable.