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How to start a return or exchange?
You can return or exchange goods through their website.
You will want to start with your 5-digit order number (on the packing slip) and your shipping address and zip code.
It will walk you through this short process step by step and provide you with a printable return label at the end. All you have to do is to put the label on the item you want to exchange and return it to them.
If you choose to swap an item, the new item will be completed within 24- 48 hours and the returned item will be received and scanned to the USPS.
If you choose to return the merchandise, they will issue a refund to the credit card used to purchase the merchandise upon receipt of your return order.
How long does it take to process and deliver my order?
They strive to process orders as quickly as possible.
Most orders for Monday through Friday are shipped within 24 hours.
If your order is placed after 3PM CST, the earliest shipping time is the next day. Most orders are shipped over the weekend (after 3 p.m. on Friday - Sunday) on the following Monday.
Once fulfilled, orders are shipped depending on the shipping option you selected at checkout.
Shipments deliver within 4-10 business days to most US locations, but they have noticed they usually deliver faster than that.
How to track my order?
Once your order has shipped you will receive an email with tracking information.
If you don’t receive an email, check your spam folder.
If it’s still not there, feel free to email them at [email protected] or fill out their customer service contact form here and they’ll send you your tracking information.
What is the return policy?
New and unused items purchased during this holiday season will be returned and exchanged until January 31.
All customs clearance, mystery boxes, gift cards, or final sales items do not comply with return or exchange.
When you send the products back to them, if you use the original packing boxes and packing materials, it can help them to deal with your returned goods more quickly.
Please give them up to 15 days to receive and process your refunds.