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What are the Oodies made from?
Apart from being made with clouds and marshmallows, their Oodies are made from a premium sherpa fleece interior and soft flannel fleece exterior.
Don’t be fooled by the word ‘sherpa’ though - this is a completely cruelty-free and vegan version of sheep’s fleece made from polyester, so rest assured no fluffy friends are now hairless from the making of your Oodie.
Can I send an order as a gift?
Have a special someone who you think needs an Oodie in their life (or just trying to earn some major brownie points)? An Oodie is the perfect gift! You can ship an Oodie directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address.
All Oodies come automatically wrapped with a beautiful ribbon bow, plus they don’t include any value invoices inside the bag as any receipts are sent directly to your own email address. It’s that easy!
Can I return my order for a refund?
Sadly, they know that sometimes the Oodie is just not quite the right fit for some people. You can certainly return your Oodie to them for a full refund, provided it is returned within 30 days.
Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All Oodies must be returned in as new condition, with the swing tag and bow to be eligible for a return.
Do they have payment plan options?
For when payday is just that bit too far away, they have 2 payment plans available. You can select from either Afterpay or ZipPay, provided you are located in Australia.
Please note: These are separate companies to them and you will need to create an account with either of them.
I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, their Oodie team is ready to spring into action! Please contact them to advise of the issue, and to help resolve things they request you include photos so they can help identify what has happened.
Where are you located?
Their Oodie HQ and Customer Service team are located in Adelaide, South Australia. Your Oodie starts its journey out into the wide world from our multiple fulfilment centres across Australia - they love to get those frequent flyer points.
Please note: Their Oodie HQ is not a retail store and they hold no stock there, and they are unable to offer collection at any of their fulfilment centres.