Details
Promo Detail: Here is the hottest deal ever! Enjoy items from £55 once you start your shopping on thomaslyte.com.
What is more about shipping policy?
Again it should be returned in original packaging and carefully sealed outer carton. Please ensure you obtain proof of sending back the item with a receipt from your local post office.
They regret that they are unable to exchange or refund any personalised orders. Any issues regarding personalised items must be noted in writing within 7 days of delivery or they will not be considered.
All items should be returned in their original, unused condition and the refund available will be the current price displayed online. Any bespoke items are non-returnable.
Multiple returns from the same order should be returned in one shipment. Any shipping costs resulting from subsequent returns from the same order will be passed onto the customer.
How can I request a refund?
Refunds will either be credited to the original purchaser’s credit card, or will be issued in the form of a credit note to be spent at Thomas Lyte and valid for 1 year.
The value of a credit note or refund will exclude any shipping costs (with the exception of faulty items) which they deduct to cover the cost of their collection service.
Customs duties and sales taxes on orders sent outside the EU are non-refundable through Thomas Lyte.
However, you may be able to recover these by contacting your local customs bureau directly.
How about the Sales taxes & duties?
Sales taxes and duties are calculated on the site according to where you are having your order delivered to and are detailed on the checkout screen during purchase and on your order invoice.
You can download your order invoice via "My Account" or request one from their Customer Services team.
When ordering goods from thomaslyte.com for delivery outside of the European Union (EU), your order may be subject to import duties and taxes which are levied once the package reaches your delivery country.
Any additional charges for customs clearance must be borne by you and unfortunately they have no control over these charges and cannot advise what they may be.
Customs policies vary widely from country to country, so for further information they advise you to contact your local customs office.
Additionally, please note that when ordering from thomaslyte.com, you are considered to be the 'Importer of Record' and as a result you must comply with all laws and regulations of the country into which you are receiving the goods.
What payment methods do they accept?
They accept Visa, MasterCard and American Express cards as payment methods on thomaslyte.co as well as Paypal.
All orders placed with thomaslyte.com undergo security checking to ensure that the payment card is being used by the authorised cardholder.