Promo Detail: You will get 10% Off by entering this promotion code when you make a purchase and check out at Maison Threads.
Maison Threads (8)
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Maison Threads Frequently Asked Questions
What to do if my parcels lost or damaged?
- In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact them for further investigation. They will submit a claim on your behalf to their delivery partner for the lost or damaged parcel.
- When the claim is accepted, you will be issued with a full refund including the delivery costs. Please note, a claim with their delivery partners can take up to 28 days, an immediate refund will not be issued.
- Their parcels are insured by their delivery partners but Maison Threads cannot be held responsible for parcels that have been lost/damaged in transit.
How to track my order?
- You can track your order at any time by clicking the tracking number in the dispatch e-mail which is sent to you.
- Please click on the tracking link which will take you to their courier's website where you can find out the status of your order.
- Please visit their courier's website where you can enter your tracking number to check the status of your order. www.royalmail.com.
Can I cancel my Click & Collect order?
If you have changed your mind about the order, you can contact them via Email, Telephone, Live Chat and/or Social Media platforms (Such as Facebook), and they will process a refund for you. Visit the "Contact Us" Page.