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I forgot the discount code for the gift with purchase. How can I have the gift added to my order?
Darn! They hate it when that happens. They'd be happy to apply your discount code for you, but first, they will need a few details for you. Please contact them with your order number, the code that was supposed to be entered, and details about what the code was intended to do.
I forgot to enter the coupon code for my first order. How can I get the discount applied?
Darn! They hate it when that happens. They'd be happy to apply your discount code for you, but they will need a few details for you. Please contact them with your order number, the code that was supposed to be entered, and details about what the code was intended to do.
I don't have access to a printer. How can I return my order?
If you don't have access to a printer to print out the pre-paid return shipping label, they recommend visiting your local library or a printing facility like Staples to print out the label. You can then affix the label to your package and ship it back to them.
I expected an exchange, not a refund. What should I do?
Did you initiate a return or exchange through their website? If not, they only issue refunds when items are returned to their warehouse without authorization. But no worries, you can still visit their website to place an order for the new item you wanted! Here's some information for you related to Exchanges:
They only allow the exchange of the same product in a different shade.
They also only process exchanges that have been initiated through their website.
Is there a time limit for returns/exchanges? What if the item is used?
They will do their best to take care of you and treat you fairly. They ask that their customers treat them fairly as well. From time to time, they may not accept a return. They do accept used returns as they want you to be able to try the product before deciding it's not for you.
Their returns portal accepts returns and exchanges within 60 days of purchase. Once you create your return label via our returns portal you will have 30 days to ship your product back before the label expires.