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How do I redeem my Ticketmaster gift card?
It's easy to redeem and use your Ticketmaster Gift Card. When you're ready to check out, select Add Credits / Promo Codes / Gift Cards in the Payment section and enter your gift card number and PIN.
All Ticketmaster Gift Cards have a PIN number.
If you don't see the option to add a gift card, that means gift cards aren't acceptable for that event (e.g. gift cards aren't accepted for MLB or Fan-to-Fan Resale tickets).
Do I need to confirm my order?
Yes. Your order is confirmed when they send you a confirmation, in the form of a confirmation page or email (“Order Confirmation”).
If you do not receive an Order Confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your account whether or not your order has been placed.
They will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
How much does the shipping cost?
In many cases, you may need to pay a shipping or delivery fee.
Any shipping or delivery charges are calculated based on delivery location and shipping method.
Please note that the delivery fee, as well as the order processing fee, may not reflect the actual cost to deliver or process your order, and in some cases, these fees may include a profit to Ticketmaster.
Resale tickets are also typically subject to a per ticket service fee and a per order processing fee.
How can I get my refund?
If your event is eligible for refunds and funds have been received from the Event Organizer, they will issue a refund of the ticket price you paid (or, for a discounted ticket, then instead the discounted ticket price paid), any service fees, and any additional add-ons or upgrades (such as parking).
They cannot issue a refund to a different credit or debit card (this includes refund requests made through the self-service option).
If your credit card or debit card number has changed, but is for the same account (e.g., a new card has been issued for the same account), the refund will be processed to that account.
What are the delivery options?
Delivery options are determined by the Event Provider and can vary from event to event. Please carefully review the list of delivery methods offered during the purchase process.
For security purposes, they can only ship tickets to the billing address on file with the method of payment that is used for your purchase.