Details
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How can I track my shipment?
As soon as your order has been shipped, you will receive an email from tink with your tracking number. You can then track the current delivery status by going to the delivery service page and entering the tracking number. In some cases, the same order might be dispatched in multiple shipments to speed up the process. All trackings must be automatically provided, if not please use their contact form.
What is tink’s shipping policy?
They ship to physical addresses and P.O. Boxes within all 50 states and Washington, DC.
They do not currently ship to U.S. territories (i.e. Guam, Puerto Rico, Virgin Islands) or APO/FPO/DPO addresses.
They offer free standard shipping and handling on all orders.
The shipping timeframe offered during checkout may differ based on your specific product.
Most items ship within 2-3 business days
Shipping timeframe goes into effect the following business day from placing your order.
What should I do if my product is defective?
If you have received a defective product or if a defect occurs within 6 months after the purchase of your product, you can return goods after they have inspected them. The procedure for returning a defective process is as follows:
- Please use their contact form.
tink's customer service team will respond within a short period of time and provide you with a return label in the case of a justified complaint.
Return the item with the return label you received from tink.
You will receive a full refund after about one week.
When can my warranty claim be voided?
Your warranty claim is voided if:
A product has been used incorrectly (e.g. underwater, although it is not waterproof).
A product suffers damage from extreme use by the customer.
A product shows discoloration from extended use.
A fault has arisen due to incorrect handling by the customer.
Can I cancel my order?
If you change your mind about your order and want to cancel, the best thing to do is reach out to them via our contact form. While they can't guarantee cancelation is possible in every case, they will do their best to try. It mainly depends on how fast the order has processed and gone to their distribution warehouses to be shipped out.