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What are the requirements for returns?

• Please note that all returned items must be in brand new, factory sealed packaging. 

• Returned items must be 100% brand new, unused and in functional condition. 

• For returned items they will offer 100% store credit in exchange. If the item you received was defective out of the packaging, please refer to their Warranty Policy.

• Items that have been reviewed and determined to be in unsellable condition and cannot be restocked will be subject to a minimum restocking fee.

What if I put a incorrect shipping address on my order?

• They strongly urge all customers to make sure your shipping address is correct before confirming and completing your order.

• If you have submitted an order with incorrect information and want to change it, it is usually not authorized due to confidential reasons.

• They provide quick shipping of orders, most orders are shipped within 12- 24 hours of receipt of payment, and they may not be able to reach your address change request before the order is shipped.

• If the order is shipped to the wrong address, the customer is responsible for reshipping the order to the correct address, and if it is rejected by the recipient or if the package is accepted, you will have to retrieve the package from the address.

• So they strongly recommend checking your shipping address before placing an order.

What to do for the storage of items left for repair?

• Items are able to be stored at their location for up to 6 months from the time the repair is finished OR you have been contacted for pick up if a repair was not able to be completed. 

• Customers MUST pick up their pending items within 6 months otherwise the item will be disposed of as they see fit. Please ensure that a valid working email address AND phone number are left with them when dropping your items. 

• They will make every attempt to contact the customer at the 6 month mark but it is still ultimately the customer's responsibility to pick up. 

• Shipping can be arranged as well for a small fee, please contact tehm for details.

Do I need to pay foe restocking fees for returns?

• Yes, A 25% restocking fee will be charged for items in opened (broken seal) packaging and new condition as determined by their RMA staff.

• Restocking fees are automatically calculated by their RMA staff and is non negotiable.