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What is Torrid Shipping Policy?
Torrid.com ships to all 50 states, APO/FPO addresses, U.S. territories and possessions and over 150+ countries. For information on shipping to APO/FPO addresses or on International shipping, click here.
For standard shipping: $6 of Flat Rate Shipping and Free In-Store Returns. Standard service is provided via the United States Postal Service. Please allow 7-10 business days for delivery.
For Express delivery: Please allow 2-3 business days for Express delivery. Orders placed Monday through Friday before 9am PT ship out same business day.
Overnight Orders must be submitted Monday through Friday by 9am PT to ship the same day.
What is Torrid Return Policy?
They hope you love what you've ordered, but they know that sometimes things don' t work out:
Initiate your return within 60 days of the purchase date on your receipt or packing slip.
If you want to replace an item in a different size or color, they recommend processing a purchase quickly as items do sell out.
Damaged or missing items? Contact Customer Service for assistance.
Note that a $6.00 return shipping fee will be deducted from your total return amount.
Please allow 1-2 weeks for processing returns.
Note that Klarna, Apple Pay or Google Pay purchases can only be returned by mail and not in stores.
Online orders purchased with PayPal can now be returned to U.S. stores.
What types of payment do you accept?
Torrid.com accepts Torrid Credit Card, MasterCard, Visa, Discover, American Express and ATM/debit cards with the Visa or MasterCard logo. You may also pay with a Torrid gift card, Klarna, PayPal or store credit.
Does Torrid have any Sale/Clearance products?
Yes, Torrid is offering a huge sale right now. You' d never want to miss it. Up to 40% OFF. Click here to view all SALE items.
How do I find out what size I am?
Grab a tape measure and check their size chart. Measuring instructions are located at the top of the chart. If you have questions or are unsure about the fit of any Torrid item, their Torrid Personal Shoppers can help. Click here to contact them. If you would like information on their return/exchange policy, please click here.