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Trouva (45)
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Editors' Pick 5
Coupons 29
Deals 16
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10% Off Storewide (Deen El Carrito Bes Cambiar La Direccion De Envio Por Una De Estados Unidos. Luego Ir Al Checkout) at Trouva
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Trouva Frequently Asked Questions
How long will it take to receive my order and how much will it cost?
In the table below you can select your location (the country where you are requesting delivery to) to understand estimated delivery times and cost for premium delivery services.
For premium express delivery for boutiques and customers in the UK, please navigate further down the page.
Your product(s) will be shipped to you directly by the individual boutique(s), therefore shipping times can vary and your order may arrive in multiple packages.
- Estimated shipping times can be found on the product page under the "Delivery" tab.
Where do my products ship from?
Your product(s) will be shipped to you directly from the individual boutique(s), therefore they will be sent from the country that the boutique is based in.
Please be aware that you are responsible for paying any customs and duties incurred in the delivery of your order.
What are the non-refundable products?
Perishable products such as food, plants, perfumes and toiletries
Personal products sold with a hygiene seal where that seal has been broken e.g. earrings, underwear and swimwear.
Personalised products and products made to order.
Any product that has been used, returned without original packaging or tags or is returned in an unsaleable condition. Faulty items must be returned in their original packaging.
Please do NOT return any COVID-related items such as masks to boutiques as this poses a public health risk.
How much does the refund delivery cost?
The process to receive a refund for your initial shipping charge will differ depending on whether you were charged for shipping for your whole order or on a per boutique basis. This will depend on where your order was shipped from.
For a single order shipping fee, they can issue you a delivery refund if you return all the products on your order within their returns period.
If you were charged for shipping on a per boutique basis, they can issue you a delivery refund if you return all the products from the boutique within our returns period.
Please note: the refund of delivery costs only applies to customers within the EEA. They are unable to refund shipping charges for customers outside the EEA.