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Trutex Frequently Asked Questions
How much is delivery?
DPD Ship to Shop - £3.50 or FREE on orders over £50
- Standard Delivery - £4.98 or FREE on orders over £50
Next Day Delivery - £6.98
When will my order arrive?
During the peak back to school period (August - September) no order is guaranteed to be delivered within the estimated time but they will do their best to honour the expected delivery time.
How long do I have to return a product?
You have 14 days to return any products to them for a refund and 60 days for an exchange.
Can I cancel my order?
You may cancel your order for Goods at any stage before the Goods are dispatched and up to 14 calendar days after Goods are delivered.
How long do I have to exchange items?
You now have 60 days to exchange an item. You can beat the August rush by ordering early, safe in the knowledge that if you son has a growth spurt in the Summer, you can exchange the items in time for back to school. They do advise giving yourself at least 14 days for exchanges to be processed, and it may take longer during the peak months.
When will I receive my refund or exchange?
Refunds will be made (less any applicable discount) by re-crediting your payment card account from which the money was originally debited. All refunds will be made within 14 days of them receiving the returned goods or upon evidence that you have returned the goods to them. A full refund will be issued if the goods are returned with no sign of unreasonable use which would lead to the diminished value of the products. The refund will include standard postage costs if postage costs have been incurred. Once they receive your returned goods, you exchange will be sent (subject to stock availability) within 14 days of them receiving the returned goods or proof of postage.