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UnderU (6)
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UnderU Frequently Asked Questions
How do they deliver?
All orders will be dispatched as soon as possible. All orders placed before 2pm Monday-Friday are usually dispatched the same day (but may be longer during peak traffic periods). Express Next Day Delivery service for next day delivery in the UK. If your order is trackable, a tracking reference will appear in your order confirmation email.
How do returns and refunds work?
Return items to UnderU.com - You are welcome to return them anytime within 30 days of receipt for a full refund or exchange. To return items to them, please include an invoice with the package, making sure to clearly state your order number and whether you want a refund or an exchange. Then put this document in your package along with the product you are returning. Please mail your package to their return address, which can be found below. Once they receive this in the mail, they will promptly inspect the item and refund you accordingly or send you a replacement item. If you don't have a printer, write the above information on a slip of paper and put it in the package so they can identify the package when it arrives.
What are the conditions for return?
All items must be returned in their original, undamaged packaging with all labels still attached and should show no signs of wear.
For hygiene reasons, they do not accept returns of worn underwear.
In all cases, returned items will be inspected by them upon arrival.
Defective items may also be returned to the brand for further inspection, in which case UnderU.com will act as an agent and not be responsible for the brand's ruling.
The item remains your responsibility until they return it to customer service.
You are responsible for all postage costs associated with returning any item.