Amore Pacific Frequently Asked Questions
How do I manage my subscription?
It’s easy to edit your subscription!
You can manage or make changes to your subscriptions at any time, by logging into your account, clicking “Manage Subscriptions” and following the prompts (e.g., view the status of your subscriptions, add or reactivate a subscription).
Any changes you make will be reflected in your next shipment, except for changes initiated while an order is in process (i.e., your payment has been charged but you have not yet received your shipment), in which case they will be reflected after the current order has been completed.
How do I cancel my subscription?
It is very important to make sure to cancel your subscription before the next order date if you do not want to continue with your subscription. Auto-Replenishment Subscription orders are Final Sale and they are unable to refund paid subscriptions, unless they are damaged or defective upon arrival.
Please see their Return Policy for more information. Please note: Minor imperfections, surface markings or damage as a result of shipping, and slight color variations are normal. This excludes damage from misuse or abuse, such as improper cleaning, neglect, accident, alteration, fire, theft, or use in a commercial establishment.
Text Marketing and notifications: By subscribing to text notifications you agree to receive recurring automated marketing text messages at the phone number provided. Consent is not a condition of purchase.
Text STOP to unsubscribe or HELP for help. Msg and data rates may apply. View Terms of use and privacy policy.
Do I qualify for promotions?
Gift with purchase promotions may apply to orders with Auto-Replenishment Subscription items on the initial order only. Discount promotions will not be applied to Auto Replenishment Subscription items.
What are the benefits?
When you purchase product(s) and enroll in Auto-Replenishment Subscription, you are signing up for continuous shipments of such products.
You may select how often you would like your product(s) delivered to you (every 30, 60, 90, 120 days). On all Auto-Replenishment Subscription orders (initial and subsequent), you are eligible to receive 10% off on all Auto-Replenishment Subscription qualifying products, as well as free UPS Ground Shipping.
Can I return or exchange my Auto-Replenishment Subscription order?
There are no returns, exchanges, or refunds given on subscriptions unless they are damaged or defective upon arrival.
All Auto-Replenishment Subscription orders are final and refunds are not given for “incorrect choices”, “change of mind” purchases, or “exchanges”.
If you have any unanswered questions, please contact them at [email protected]!