Details
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When will my order be shipped?
United States Postal Service (USPS) orders can take up to 8 business days to arrive. The shipping service selected for your order will be determined by the shipping department. Whether your order is eligible for free shipping or you pay the standard $4.49 shipping fee, your order can be shipped using UPS Ground or USPS.
How to enjoy free shipping?
Free shipping on most items over $99.00. Orders under $99.00 are subject to a $4.49 shipping fee. Many items are available with free shipping and will ship the same day you place your order, Monday through Friday, excluding holidays (unless the product is out of stock or the manufacturer is out of stock).
Do they support product warranty?
All products come with a full manufacturer's warranty, no different from those purchased from retail chains. Unless otherwise stated, there are no other warranties, express or implied. For warranty service, you must contact your nearest manufacturer's authorized warranty service station. This information can be obtained from the materials provided with the product or directly from the manufacturer.
How should I return my product?
Before you return your package, you must call 1-866-927-4327 to obtain a Return Material Authorization (RMA) number and proper instructions for returning the product. Any package returned without an RMA number will not be eligible for a refund or may be refused delivery. Food is non-returnable. All sales of these perishable items are final. All other products can be returned within 30 days of purchase.
Do I need money to return it?
They follow the same guidelines as any major department store chain, which is that the item must be in saleable condition with all original packaging materials and instruction manuals. All returned products are subject to a restocking fee.