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What should I pay attention to when I make a return at Vantop?

• Returns must include all accessories. Items must include original packaging. For warranty claims unrelated to quality, the buyer shall be responsible for the transportation cost. For warranty claims unrelated to quality, vantop will refund the cost of the product itself. If the returned product does not meet the above requirements, it may be rejected.
• Warranty claims for quality related issues expire 30 days after the warranty claim is filed. When the 30 day window expires, the refund request for non quality problems of the project cannot be processed. For goods that are not purchased directly through the vantop online store, please contact the retailer for a refund.

Can I make an exchange at Vantop?

They only replace defective or damaged items. If you need to exchange the same goods, please send an email to [email protected]. Delivery will be delayed due to covid-19.

What mode of transportation is provided and what is the respective transportation time?

• It takes 3-4 working days to prepare and package all orders, excluding Saturday and Sunday. When your order is shipped, they will send you an email. (if you haven't received the email, please check the spam folder or check whether the email has been rejected. If you still haven't received the tracking number, please contact them.)

• Products are usually arranged in advance from their overseas warehouses (in Australia, the United States and other places).

What should I do if my refunds are misising?

• If you have not received the refund, please check your bank account again first.

• Then contact your credit card company, and your refund may take some time to be officially announced. Contact your bank next time. It usually takes some processing time before the refund is announced.

• If you have completed all these operations but have not received a refund, please contact them at [email protected].

How long can I get my refunds at Vantop?

• After receiving and checking your return, they will send you an email to inform you that they have received your return. They will also inform you of the approval or rejection of the refund.

• If you are approved, your refund will be processed and the credit card will be automatically applied to your credit card or the original payment method within a certain number of days.

Who should pay the tax at Vantop?

Taxes on imported goods / services may be levied and regulated by local countries. Vantop is not responsible for import taxes on its products or services. Due to different import tax policies, freight may be different. For more information, please contact your local representative. All return expenses arising from the failure to receive the package / product will be borne by the customer.

What payment methods does Vantop provide?

Vantop mainly uses PayPal to process secure payments. Through PayPal, they accept MasterCard, visa, American Express, discover and bank transfers (debit cards).

What is the warranty claim for quality related problems?

• From the date of purchase, all quality related defects of items directly sold by Wantong or its authorized resellers are guaranteed by extensive warranty. Claims are processed through vantop.

• For quality related warranty claims, items will be replaced with factory refurbished models of equal value when available, otherwise new items will be sent. The warranty period of all replacement parts is the same as that of the original defective parts, or 3 months after replacement. The product warranty is invalid after a full refund.