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What do I need to bring to be able to check-in?

• You must be 21 and older to check-in. A valid form of government-issued identification is required to check-in. Government-issued identification includes a driver's license, passport, or military identification.
• Upon check-in, guest must present booking credit card. If the credit card is unavailable, guest's deposit will be refunded to the booking credit card, and another valid form of payment is required, such as a major credit card including Visa, MasterCard, American Express, Discover, China Union Pay, and Diners Club.

Will a hold of funds be placed on my card?

Generally, yes, there will be funds held on the method of payment provided. The first night room and tax is generally billed upon reservation however, guests are responsible for the remainder of the nights and any applicable charges such as daily Resort Fees and incidental deposit.

What is the incidental deposit policy?

• They require all guests to leave a minimum of $150 incidental deposit upon check-in. This minimum deposit will not allow their guests to charge back to their suite from any outlet on property but will allow them to access to movies, refreshment center, phones, etc. 

• Guests are also offered the option of open charging privileges and the initial deposit taken will be $150 per day. The first guest to check-in will be charged this deposit. For your safety and privacy, only registered guests can check-in. These options are presented upon check-in to all of their guests.

Can someone else pay for my stay?

Yes, they accept full payment for suite and taxes including daily Resort Fee over the phone up to 14 days prior to your arrival. You can arrange payment by calling Hotel Reservations at 866.659.9643.

Is there an early departure fee?

• An early departure fee in the amount equal to all remaining suite charges and taxes will apply to, and be due and payable from, guests checking out prior to their scheduled departure date. Guests will be asked to confirm their departure date upon check-in. 

• Guests may be able to change their departure date without penalty at the time of check-in, depending on the terms of the rate which they have reserved. If your booking is prepaid, nonrefundable – the full stay will still be charged. 

How much is the daily Resort Fee and what is included?

A daily Resort Fee is $45 plus applicable tax per night, payable upon check-in. The daily Resort Fee includes:Access for two to the fitness facility at the Canyon Ranch® spa + fitness, in-suite Internet access (Wi-Fi or Ethernet), boarding pass printing at the Concierge desk, unlimited local and toll-free calls, and access to thousands of top magazines and newspapers through free PressReader app.

How do I download my periodicals?

While on property, connect to the "VenetianPalazzoWiFi" utilizing the "Hotel Guest" option. Choose the PressReader icon once connected and you will get instructions on how to download the PressReader app from the app store of your choice. With the PressReader App installed on their device, registered guests have access to full issues of thousands of top magazines and newspapers while connected to The Venetian or The Palazzo Wi-Fi network.