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Editors' Pick 5
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Venue.com Frequently Asked Questions
What to do if I received a damaged item?
If you find obvious damage to the container or packing of your order, ask the driver to open the carton and check the goods with you.
If damage is found, reject the shipment and write "Rejected due to damage" on the invoice.
Keep a copy of the delivery receipt with a description of the damage and contact the customer service team immediately.
Please keep all original packing materials for 30 days for shipment in rare cases when you find damage or defect.
If damage or defect is found after delivery, please contact the customer service center.
What is the return policy?
Most of Venue's retail partners and suppliers offer 30 days return policy. Nonrefundable exceptions are large TV’s, major appliances, furniture, and fitness equipment.
Please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished products.
A 25% restocking charge will apply if product is damaged, missing parts, not in original package and not in prestine like new conditon.
What if the order I received was an incomplete one?
Because VENUE has several retail/supplier partners, some orders may result in multiple separate shipments.
Your order may arrive as several shipments on different days.
Contact Venue support center at [email protected] if your products do not show up.
Can I make a change to my order?
Please contact their customer support center at customercare @ venue.
Please note that once the order is shipped it cannot be updated and VENUE will make every effort to contact our customer support center at customer care @ venue before shipping to fulfill your request.
Do I need to pay for sales tax at VENUE?
Yes. Sales taxes are levied under federal and state law.
The sales tax amount shown in your package is an estimate.
Actual sales tax is calculated when the order is completed and displayed on the order summary and packing slip.