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Vettsy Frequently Asked Questions
What are Vettsy Returns & Exchange Policy?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If you didn't receive your order after 3 months. They will issue full refund for you.
How do I Redeem Vettsy Points?
Redeem your points for discounts and add the discount code in the "Gift Card of discount code" section when you check out. Limit to one account per user.
How does Vettsy ship packages?
Packages from thier warehouse in China will be shipped by DHL E-commerce or ePacket depending on the weight and size of the products. Packages shipped from thier US warehouse are shipped through USPS.
Dose Vettsy ship worldwide?
To determine if they ship to your country, enter your address in Checkout to see if there are available shipping options.
They ship to the following regions: Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Colombia, Cook Islands, Denmark, Finland, France, French Polynesia, Germany, Greece, Hong Kong SAR China, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kiribati, Laos, Macao SAR China, Malaysia, Mexico, Nauru, Netherlands, New Zealand, Niue, Norfolk Island, Norway, Philippines, Pitcairn Islands, Poland, Portugal, Russia, Samoa, Saudi Arabia, Singapore, Solomon Islands, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Timor-Leste, Tokelau, Tonga, Turkey, Tuvalu, Ukraine, United Arab Emirates, United Kingdom, United States, Vanuatu, Vietnam, Wallis & Futuna.
How long does shipping take?
Shipping time varies by location. These are our estimates: 1-3 weeks for United States, Australia, and most of European countries; 2-5 weeks for Canada, Russia, Italy, France, Spain, Israel, Philippines, and some other countries.
This doesn't include our 2-5 day processing time. Kindly note that the delivery time will vary during holidays or limited edition launches.
They are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, or back end charges incurred.
What is Vettsy Shipping Protection Policy?
They offer an optional shipping protection service for your package during checkout at vettsy.com.
If shipping protection has not been chosen and your package is lost, stolen or damaged, they will review the issue on a case by case basis and work with the shipping carriers to launch an investigation on their end which can take 3-4 weeks.
What is Vettsy Order Cancellation Policy?
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.