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Vionic Frequently Asked Questions
What is their return policy?
As with any authorized Vionic shoe retailer, if the original purchase was made on vionicshoes.com, you can return or exchange it for any reason within 30 days of purchase. When you purchase from their website, the refunded return will be credited to the original payment method. Original shipping charges are non-refundable. Vionic does not authorize any of its retailers to sell on eBay. Therefore, Vionic does not provide any refunds or credits for Vionic products purchased on eBay. Once they return your shoes to their warehouse, it may take up to 7 business days for the credit limit to appear on your bank statement.
What is their shipping policy?
Currently they do not ship from the US to Canada. However, you can buy Vionic shoes in Canada at vionicshoes.ca. They can be shipped to PO Boxes via FedEx/SmartPost. They try to ship as quickly as possible. They usually ship after 10am the next business day. Business days are Monday through Friday, excluding major U.S. holidays.
Where do I enter a coupon or promo code?
If you have a promotional code or coupon code that you would like to redeem, please enter it in "Have a coupon code?" box in your cart during checkout. Please note that only one promotional code can be used per order, and some codes require a login to your Vionic account.
I bought shoes that are on sale right now. Can I adjust the price?
For items purchased on VionicShoes.com, VionicShoes.com is happy to accept a one-time price adjustment within thirty days of online purchase.
Are the insoles covered by the 30 day warranty?
Their orthotic inserts are covered under their 30-day warranty. Even if you've used them or cut them to size, they accept returns within 30 days of purchase for a full refund. Original shipping charges are non-refundable.
Can I return my egift card for a refund?
Egift card are non-refundable and cannot be resold. Any outstanding balance on egift card cannot be refunded or exchanged for cash unless required by law. Any refunds for returned items purchased with an egift card will be reapplied to the egift card.