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What is the return policy?

• They are not responsible for lost or stolen items.

• They cannot process or refund packages marked “Return to Sender.”

• Refunds will be issued to the same credit card or method of payment that was charged when ordering the product.

• Shipping charges and return shipping charges are not refundable in any case.

• Refused packages or returns sent without their pre-paid label or without tracking information uploaded to the returns portal cannot be verified and will not be processed. 

What happens if a package is lost by the shipping company (never delivered) and/or is damaged in transit?

• Vitauthority will reship it at no additional cost. 

• Vitauthority will not refund an order if it is lost or damaged in transit.

• A package is considered “Lost” when 7 days have passed and the tracking information has not updated in status and not delivered. 

• If a package is damaged, please email [email protected] with images of the damages. 

How do I resolve a customer's request for an exchange?

• Vitauthority may allow an exchange of a product if the product is unopened at its sole discretion. 

• In the event Vitauthority approves an exchange of product (I.e., sends an additional product at no extra charge), the customers right for a future refund is waived. 

• This is because the customer is acknowledging that Vitauthority has sent two products and paid for shipping twice to attempt to please the customer. Refunds or returns will not be honored after an exchange has been made.