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Whta are the options for delivery and how much do the cost?

Head to their Delivery Page for the options and prices. The best place to see what options are available for our international customers is in the checkout as this is constantly updated based on what’s available at the time. The details provided on the delivery page are estimates and intended as a guide only.

Can I add to/ change my order?

• Orders being delivered within the UK. If you have made an error with your order, please contact customer services as soon as you are able and we will try to help. They cannot guarantee that they will be able to cancel items from your order, if it has already been despatched there is nothing they can do. If you would like a different item, you will need to place a separate order, they can’t add anything to your order once it has been placed. For assistance, please e-mail [email protected] or call 01326 572828 between 9am and 5pm Monday to Friday.

• Parcels being delivered outside of the UK. It is not possible to change, cancel or add items to any orders destined for delivery to a non-UK address. If you haven’t received the email to say your order has been shipped we may be able to cancel your order before it leaves our warehouse. Please contact them as quickly as possible and they’ll do our best to help. If you need the delivery address changed, please contact us as quickly as possible and before you receive the notification email to say the order has been shipped. If the country of delivery is still the same and we catch it in time this is something they should be able to help with.

Why is the websit telling me my password is wrong? 

If you had created an account on our website before the 12th January 2022 and this is the first time you have tried to log in since, please follow the “Forgot Your Password?” link on the Sign In page or in the checkout. They’ve recently had a big website upgrade which requires existing users to create new passwords. Apologies for any inconvenience. They hope you agree our new site is worth it ??? If you hadn’t created an account before the 12th January but are also having problems logging in, please also follow the “Forgot Your Password?” link as it will probably help you too! More info can be found in our help center here.