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Expiry Date: 08/26/2024
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What is their warranty policy?
White Lotus Home Extended Warranty Your new White Lotus Home mattress is covered by a product lifetime warranty based on its materials and design. The exact life expectancy depends on factors such as use, regular overturning and rotation, and exposure to moisture. Due to the nature of their unprocessed, minimally processed fibers, the age of an item may affect its warranty eligibility.
Can I exchange my product?
Unused bedding can be replaced as-is within 30 days of purchase. For items of less value than the original purchase, a credit will be issued for the difference, or a refund can be made less the 30% restocking fee of the original item.
Can my order be cancelled or modified?
Most orders may be adjusted or amended the same day the order is placed. Upgrading materials may incur additional charges. Beyond the 24-hour period, you will be charged 30% of the total order value for any modifications that result in material downgrades. Any item added to an order the day after the order is placed will be considered a new order. All orders may be cancelled prior to shipment, at which time they will issue a letter of credit for the full purchase price. Your store credits will be valid for one year from the original purchase date and cannot be combined with any other coupons or promotions. If you want a refund, they offer penalty-free cancellation within 1 day of ordering. Cancellations beyond this time will incur a 30% restocking fee.
Do they offer expedited service?
Expedited service is generally available for products manufactured by White Lotus Home for an additional charge of 25% of the item, up to a maximum of $100.00 per item. After paying the expedited fee, the production time can be cut in half. For example, mattresses are made in 3-5 weeks, and paying an "expedited" fee reduces that time to 1-2 weeks. Delivery is usually scheduled the week after the product is complete, while items shipped via FedEx will be dispatched the next business day. For any questions about shipping or white glove delivery, please see their Shipping Policy.