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Details 05/24/2024
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Expiry Date: 05/24/2024
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Details 05/07/2024
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White Runway Frequently Asked Questions
What is the shipping policy?
You will be able to find the delivery time required listed under each individual product. Some designs and custom orders may require 2-14 weeks for production and delivery however, they do have rush options available and if you require your dress urgently please contact them as they do often have the more popular styles in stock.
- Luxury Gift Box Packaging is available for an additional $15 at checkout to add that special touch to your delivery and for safe storage of your dresses.
- For orders over $300, express shipping is flat rate of $15. For fabric swatches, shipping cost is $10.50 for up to 6 swatches, $21 for up to 12 swatches, $31.50 for up to 18 swatches and so on.
What’s the procedures to return?
To return a goods that you are unsatisfied with , you need to follow the steps below:
First of all, Head to their Returns Portalenter your order number and post code and complete the reason for your return.
- Secondly, a return label will be automatically generated and send to your email. Once your return has been received and processed, they will deduct a fee of $12.95 from the refund total to cover the label cost.
- Then, simply print and attached your label to the return pacel and drop off at your nearest post office (please ensure the original shipping label with your address is not visible).
- Last of all, your request will be processed within 24 business hours once your return has been received at their warehouse . Please note refunds may take up to 5 business days to reach your account.
What payment methods do they accept?
They accept payment by Visa, JCB, American Express and Apple Pay.