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Expiry Date: 12/31/2025
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Expiry Date: 12/31/2025
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When will I receive my first treatment?
From start to finish, you should have your first treatment on your doorstep in less than two weeks.
Once you purchase and fill out your questionnaire (you can do so here), your physician will review your case and be in touch with you within 48 hours.
Then you’ll have an opportunity to ask any follow-up questions and approve your treatment plan. It’ll arrive 3-5 business days after you approve your order.
If you’ve already ordered it and are wondering when it’ll arrive, check your confirmation email for order details. If you have further questions, you can always reach out to [email protected].
How long does it take for my Cove order to arrive?
In most cases, your shipment will typically arrive 3-5 business days after you approve your treatment plan.
You’ll receive a confirmation with tracking information as soon as it ships. If you have any questions, please email [email protected].
Weekend orders,their pharmacy hours are Monday - Friday 8 AM - 5 PM EST. If you purchase Cove treatment over the weekend your order will not ship until the next business day.
My shipment never arrived. What do I do?
Missing packages are never fun and they apologize that it hasn’t arrived yet!
They recommend checking your tracking info to see the status of your shipment (that tracking info should be in the shipping email you received and you can email them if you can't find it).
They have noticed that some shippers will mark or scan packages as delivered but won't actually deliver them until a few days later.
If you still have not received your package by 10 business days after the shipment date, please email [email protected] and they will resolve the issue as quickly as possible.
It usually takes 3-5 business days after the order ships for it to arrive.
Where is my shipment?
You’ll receive an email confirmation with tracking information as soon as your treatment ships.
The treatment usually ships 2-3 business days after you approve your treatment plan (and then it typically arrives on your doorstep 5-7 days after that).
If you have any questions, please email [email protected].