WIX Frequently Asked Questions
How do I handle customer refunds?
A chargeback is when your customer asks their credit card company to refund the payment. This usually happens when they don't recognize the payment or there is a problem with your goods/services - defective, not as described or not delivered at all. Unlike regular refund requests, which are only between you and the customer, refunds also involve your payment provider, bank, and other payment networks (eg Visa, MasterCard).
Why is the Wix Web Builder Platform the best choice for me?
With up to 85% of customers searching online before buying, having a website has never been more important to your business. Make a free and professional web page with Wix. With over 500 customizable eye-catching templates, reliable free web hosting, powerful SEO tools, and 24/7 customer service, Wix is not just a web page creation platform, it's a complete online business solution. Sell your products and take pre-orders for your services with built-in e-commerce functionality. Improve your sales and conversions with integrated marketing and account management tools. Over 180 million customers worldwide choose Wix to create free web pages, and you can too.
Can I make a refund?
Yes. If you are not satisfied with the use of Wix services for a period of time or subscription period for a fee, and you are the first purchaser of the service, within 14 days of the first order or activation of the Wix service, you may give notice of cancellation for any reason.
How to make a free web page?
Follow these 6 easy steps to make a website in no time.
Sign up for a free web creation platform. Choose the type of website you want to make.
Customize a template or get a website made just for you. Choose your starting point.
Drag and drop hundreds of design features. Add text, photo albums, movies, vector graphics, and more.
Get ready for business. Added an online store, reservation system, members area and blog.
Publish your website. Start building your professional online presence.
Drive traffic to your website. Access advanced SEO tools and integrated marketing solutions.