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How to confirm international order?
All online international orders are verified through the WJD Exclusives payment system to accommodate their international cardholders. Please note that your order may require additional verification of the address. A customer service representative will contact you shortly if more information is required. You will receive a second email once your order has been verified and processed.
Can I return my personalized work?
Please note that they do not accept returns or exchanges for custom engraved, photo-placed pieces. If the product is engraved or photo placed (i.e. photo pendants), you may not be able to exchange or receive a refund. There are absolutely no refunds for custom engraved items, photo placement items, custom rings, grills, or any custom design work.
What is their return policy?
They believe you'll love your WJD Exclusives purchase; however, you can return them within thirty days of purchase and they'll be happy to arrange for an exchange, store credit, or refund. Contact the WJD Exclusives customer service team and they will respond promptly with a solution. All returns and exchanges of fine jewelry and fine watches must come with all original packaging, including any gift boxes and/or certificates of authenticity that may be included. Items must be returned within 30 days. Items must be returned to the shipping location. If shipping, returns must be sent using the label they provide unless otherwise stated. Fine jewelry returns must include all items, including gift boxes.
What is their shipping policy?
Free shipping on all US orders. Expedited shipping in the adjoining (below 48) United States. Expedited shipping should arrive within 1-3 business days, depending on your location. WJD Exclusives does not assess duties on international orders, they are then subject to applicable duties, import duties and taxes, which are the sole responsibility of the customer. Once they receive your order, they process it immediately so you can get your jewelry as quickly as possible! All WJD Exclusives orders are usually processed within one to two business days and then shipped to you immediately based on your preferred shipping method.