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Promo Detail: Get 7 Days of Premium Time when you sign up. Must be members.
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Can I transfer assets from one account/server to another?
Assets purchased on one platform (PC, Mobile, Console) cannot be transferred to another because the accounts are not unified. The same applies to accounts on the same platform. They can only return the asset if it is not used, or transfer it if it is not refundable.
Where can I find my coupons?
After logging in, go to the premium store. Find your coupon in the top menu. Your valid coupons will be listed here (if any) with a visible expiration date. Hover over the coupon to see a description of the bonus offered with your purchase. These can be discounts, bonus coins/doubloons or even extra in-game items. A small coupon icon appears next to the discounted price for which the coupon can be used. If a coupon is issued for a specific game, it can only be activated on purchases in that game section of the premium store. For example, if you have a World of Tanks coupon, select World of Tanks on the Premium Shop page before purchasing anything. After selecting a package to buy, select Buy if one of your coupons applies. After purchasing an item with a coupon, it will be temporarily locked until the payment is confirmed. If payment is not completed 60-120 minutes after clicking the buy button, the coupon will be activated again and you can use it for another purchase. After successful payment, the coupon will be deleted from your account.
How to apply for a refund?
Purchases can only be refunded within 180 days if the relevant in-game item has not been used. For example, if you made a purchase on the wrong server. If this happens, please contact player support for the server you purchased. The order number from the purchase confirmation email is required. Example: c4e9ba14cf3011e5834f38eaa78b2fac. And proof of purchase: a screenshot of your bank account, credit card or retailer confirming that you have been charged.