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What is their return process?
Sign in to Order history, and then select Request a return.
Follow the instructions on the screen to get a prepaid shipping label for the return. If you can't get a prepaid shipping label for the return, contact support.
When they receive your item and find it eligible for a return, they'll either ship you a replacement or issue you a refund.
How do you deal with unexpected or inaccurate charges?
To address unexpected charges, first, see What to do about unexpected charges from Microsoft. If you don't see the cause for your unexpected charge, you can select the Contact them link at the top of the page, or you can contact Microsoft Store support.