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YOOX (50)
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YOOX Frequently Asked Questions
How long can I get my products?
You will receive an e-mail containing your Tracking Number once your package has been shipped from their U.S. distribution center. Visit the Track your order section to check the most up-to-date status of your order.
Their delivery costs are flat and there are no extra costs at delivery (duties are on them!). In case sales taxes apply, the amount will be clearly displayed at checkout. UPS is their courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from their U.S. distribution center.
- Their warehouse is closed for these Holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and they are unable to expedite or delay shipping times.
What's the shipping restrictions?
At this time they are unable to ship orders to General Delivery, P.O. Boxes, APO, FPO, U.S. Territories (except for Puerto Rico). Orders made to any of these addresses will be canceled.
They deliver to over 100 countries around the world. The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically canceled. Please select the correct country site for your order from the link in the corner of every page.
If you decide to use a Freight Forwarding service to ship or hand-carrying items internationally, the Vendor will not assume any responsibility for damages, defects, material difference, or loss that occurs to those goods after they are delivered to you or to a freight forwarder. Therefore, the vendor will not be able to assist you with return, replacement or refund for any products shipped outside of the U.S. by hand-carrying or freight forwarding service.
How long can I get my refund?
They usually accept returns within 3 business days of their arrival at their warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, they will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used:
Credit Card: their bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.
Moneyoox: the reimbursed sum will be available within 24 hours of the Return Confirmation email. Visit their Moneyoox section for more information.
Can I receive my refund on a credit card that is different from the one I used for the order?
For security reasons, they cannot refund a credit card that is different from the one used for the purchase.
I want to return a gift. How does the refund work in this case?
If the order was paid with PayPal or a credit card, the amount will be refunded to the account from which the payment was made. For security reasons, they are not authorized to refund a different account.