ZitSticka Frequently Asked Questions
How do I check on the status of my order?
There should be a very helpful email in your inbox to let you know they received your order—it’s from them(!), and contains your order number. It can take a few days to process your order, but once its shipped you’ll receive a second email containing your tracking number; a clickable digit that transports you to the website of your local shipping service. They' ll have the particulars for you.
Will my order be subject to duty/import fees?
While there should be no additional fees associated with your order, please reach out to their team at [email protected] if you have any issues receiving your delivery.
How about exchanges and refunds?
While you are welcome to return your shipment back to us for a full refund, please keep in mind that all returns must be sent to the US to qualify for a refund. Returns are at the cost of the customer and are unfortunately non-refundable. In the case of faulty, damaged or wrongly described items, you will be eligible to choose between a replacement or refund. Faulty items must be declared within 30 days of purchase.