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What shall I do if my driver is late?

You can track your driver on their mobile app or from the link in the SMS message sent to you when your driver is on their way. If you haven’t received this message and want an update on your booking, you can call their At Your Service Centre on 0207 387 8888.

I’ve lost something in one of your cars. How do I get it back?

If you think you have lost an item in one of their vehicles, they will use reasonable efforts locate the item and, if found, securely store the property for 12 months. You can contact them by sending an email to [email protected] and one of their team will be happy to help. If they are unable to return your property after 12 months, they will securely dispose of the item.

Do you charge waiting time at airports?

Within your booking quote, a grace period of 15 minutes is offered for domestic flights and 30 minutes for international flights before waiting time is accrued. You can add a delay time to your booking if you feel that you need more time. After this period, you will be liable to pay a waiting time fee from the 16th minute for domestic flights and from the 31st minute for international flights.

Do I need a specific contract for the service?

For most existing and new courier customers, it will be part of the standard contract. They aim to automatically enable existing London postcode customers w/c February 8 and are working on a similar process for new customers.

Are you able to collect me from a public event?

During public events there are many occasions when road closures and restrictions will be put in place outside of their control. Due to this, they may advise of a specific pick-up location and recommend that you communicate with your driver directly for ease of pick-up.