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Can I edit my order?
If you have not placed an order, you can change the items in the shopping cart at any time. To delete an item, click the X next to the item. To change the quantity you want to order, enter a new quantity for the item and click Update cart to make the change. Once the order is submitted, it cannot be changed or edited. If you want to add to your order, you will need to place a second order.
What is their return policy?
All returns must be accompanied by a receipt or proof of purchase. All warranty defects are the responsibility of the manufacturer and will be returned to them for inspection before credit or exchange. Please return the goods to their headquarters in South Congress ave for a refund or exchange within 30 days after purchase. The item must be in new condition (never worn) and undamaged, and the original label is still intact.
My boots looked old when they arrived. Do they sell old boots?
No, they don't sell used boots, and they don't ship used boots to you. Their stores display more than 10000 pairs of boots, and usually only one of each size is on display. They encourage people to try on our boots in their stores, which may cause slight wear or scratches on the soles. This is common in the friction between their wooden floors and shelves. They will not sell you boots worn outside their store. When trying on boots at home, walk around on carpets or hardwood (not brick or tile floors) to prevent further wear on the soles.
What is their shipping policy?
Customers need to buy products above $100 and enjoy free shipping. Generally speaking, the average delivery time for shipments outside the United States is 7-14 days. Some leathers and all exotic leathers require 3 to 120 working days to obtain declarations and cites licenses and fees. In addition, customs clearance procedures sometimes cause unforeseen delays once items are shipped out. They are unable to ship Ariat branded products to Australia.
