All Travel Sizes Frequently Asked Questions
Are their website and checkout process secure?
Yes. AllTravelSizes.com uses SSL (Secure Socket Layer) encryption when transmitting certain sensitive information. An icon resembling a padlock is displayed in most browser windows during SSL transactions.
Can I make changes to my order once I have placed the order?
No. Once your order has been placed, to make changes you would need to either cancel your current order and re-order with the additional items, or place a new order with the items you need to add.
Can I cancel my order?
If you wish to cancel an order, you must immediately contact them at 888-237-3940 or via e-mail at [email protected]. If you are calling outside of normal business hours (Monday-Friday 8am-4pm) please leave a voicemail indicating your name, order number, and a phone number where they can contact you during our normal business hours. Once an order status has been updated to Processing or to Shipped, it can no longer be cancelled.
How will my refund be received?
All approved refunds will be issued to the original credit card or PayPal account used for the purchase. Credit for shipping and handling is at the discretion of AllTravelSizes.com and will be determined based on the reason for the return.
Refunds for returned merchandise will not be issued until the returned merchandise has been received and inspected.
Do thye charge sales tax?
Orders shipped to Wisconsin will have 5.5% state sales tax added to applicable items based on taxability laws of Wisconsin. Orders shipped outside of Wisconsin will not be charged sales tax.
How is my order packaged for shipment?
Their staff is very careful to ensure items are packed in a manner to prevent them from being damaged in shipment. Since their items are fairly small, some items are sealed in plastic polybags as needed to keep smaller items together and also prevent items from leaking and damaging other items in the shipment.
How can I track my order?
To track your order, you can log-in to your account and click on “My Orders” in the “My Account Tab”. Find the order number you would like to track, and click on “View Order”. You can then click on the “Track Your Order” tab and a window with the tracking number and carrier will appear.
Do they offer Expedited Shipping?
Yes, although certain products indicated with a “Ground Only” icon are ineligible to be shipped via expedited shipping.
Expedited shipping is available via FedEx. These methods and their cost are shown at checkout. Orders placed with an expedited shipping method selected will ship same day or next business day.
Please be advised that FedEx does not deliver on Saturday or Sunday. Overnight orders shipped on Friday are delivered Monday, and Second Day Air orders shipped on Friday are delivered on Tuesday.