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Can I make an exchange at AMY O Bridal?
Yes, you can. In order to process an exchange, you must return your item within 14 days upon delivery date. Once they receive the item you want to exchange, they will issue you a refund and you must place a new order.
I need to cancel or edit items in my order, what should I do?
You can cancel or edit your order within 12 hours since order was placed. To cancel/edit items to your current order, they will need to cancel and refund the original order. Then they load your shopping cart with all the original items. There are 3 places you can cancel or edit your order. You can do so on the Order Confirmation Page, Account Details and on your Order Confirmation Email (Bottom of the Email).
I want to wear my own front necklace, can I just buy the back?
Yes you can wear your own necklace, but you must purchase a front chain with the back necklace. The front chain will fit snug around your neck and the back pendant will clip onto their chain.
Do I have to wear a waist chain?
For Back Pendants longer than 10in (25cm), you must wear a waist chain. This design prevents your back pendant from swinging and will keep it straight! The waist chain is VERY thin (1mm thick) and will have several extensions for adjustments. Please provide the exact waist circumference (measure around your belly button) and NOT the desired length.
What if I do not have the exterior original packaging?
If you no longer have the box or padded envelope your package was shipped in, please make sure to ship it in packaging that will prevent the item from incurring damage during transit. All individual pieces must be returned in the original packaging and manner it was received.
Why did I not receive the full refund?
They charge a $3 restocking fee for orders that received free shipping. For those who paid more for shipping, the shipping has been processed, so the shipping amount was deducted from the overall total.
Does a back pendant count as a made to order item?
Back pendants are considered handcrafted and must be returned unworn, in its ORIGINAL packaging with receipt, and in the same condition it was received within 7 days of delivery.
What should I do if I receive the wrong item or damaged item?
Amy O Bridal will provide a return shipping label only if the wrong item was sent or if the item was received damaged. Please email [email protected]. Please allow approximately 1-2 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).