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Where can I buy their products?

Please contact Customer Service at 1-800-524-4263 to find out if a store in your area carries their products. If you live in Canada, please contact Outset Media at 1-877-592-7374 for further assistance.

What are their shipping charges for phone or online orders?

• They charge $5.95 for items totaling up to $10, $6.95 for items totaling between $10 and $25, $8.95 for items totaling between $25 and $50, $10.95 for items totaling between $50 and $100, $12.95 for items totaling $100 and up. Premium and express rates are available upon request, please call 800-524-4263.

• For Canada shipments, please add an additional $10.00 for shipping. Any additional duty and taxes charged at the time of delivery are the responsibility of the end consumer, PlayMonster is not responsible.

• If you live in Alaska or Hawaii, please call 800-524-4263 to place your order as it will cost more for shipping.

I bought/received a game as a gift and don’t want it. Can I return it to PlayMonster for a refund?

• If you bought the item from a store or another online retailer, you will need to return it to the retailer where it was purchased. 

• If you made your purchase directly through them, via online or by phone, please call them at 800-524-4263 to get a return authorization number. You can expect a refund in the same form of payment originally used for the purchase less shipping and handling within 90 days of the date of purchase. All return shipping charges must be prepaid. 

• They cannot accept C.O.D deliveries. It is recommended that you use UPS, Fed Ex or insured Parcel Post for your return. Keep the Return Tracking Number for your return package to monitor delivery service.

Are their toys safe?

• You probably have heard recent news reports about toy safety and might be wondering about the quality of items you have purchased from PlayMonster. Their family of workers here at PlayMonster wants to assure your family that toy safety is and always has been their No. 1 priority. 

• Many of them here at PlayMonster have children, and they share your concern about providing only the safest toys and games—for your children, their children and all children. They want you to know that all of their products meet federal and state regulations in addition to voluntary standards set by the toy industry.