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Astor Chocolate Frequently Asked Questions
Where is Astor chocolate made?
Astor Chocolate was expanding rapidly. They moved to a large new factory in Glendale, New York. This enabled the installation of new production equipment to facilitate high quality production in a very short turnaround.
Is Astor Chocolate kosher?
They are recognized through the Global Food Safety Initiative under SQF's Food Safety Code for Manufacturing and Food Quality Code for confectionary and snack packaging products. Their entire facility is certified Kosher.
Is there a minimum order requirement for Simply to Go snacks?
The same $100 minimum applies, however, to qualify for the flat rate freight, 12 or more cases should be ordered.
What is the general turnaround time for an order?
This depends on what the order is for and where it is shipping to. Most of our regular products are in stock and ship the next day. Transit time is dependent on your location relative to their Lakewood, NJ facility.
Seasonal and customized logo products can take additional time to produce before they can ship. Please allow up to 10 days (usually less) for such orders to ship.
Are any of their products customizable?
Yes! Nearly all their products can be customized. Minimum quantities and set up charges may apply. Speak to your sales rep for more details.
Do they carry sugar free or low calorie products?
They carry sugar free dark chocolate squares and breathmints. They also carry healthful snacks by Sodexo’s nutritional standards such as trail mixes & nuts as part of the STG line.
Do I have to order a Starter Kit to begin selling Astor chocolate bars or STG snacks?
No. The starker kit allows you to begin with all the current products and free merchandiser. You may choose to select specific items you wish to bring in and display them in your existing displays.
Do they carry any impulse retail items I can feature in my Coffee Bistro area?
They offer a variety of gourmet Belgian chocolate treats that sell perfectly in coffee areas. Try our milk chocolate grahams and pretzel rods or dark chocolate biscotti – all individually wrapped – and let them know how it goes!
Do they offer gift baskets or other general items not featured on the Astor Sodexo website?
Yes, they offer a multitude of products to fit many unique purposes. Contact your rep to see if they can offer something in particular for your need.
How are shipments for chocolate items sent during the Summer?
During the warmer months, shipments are insulated and include ice packs at an additional charge of $7 per case. Often, cases are combined so fewer insulation charges are incurred.
Can I set up a direct truck to deliver my order at a reduced cost?
Yes, direct trucks are generally set up by them when the order qualifies. Qualifications are based on order size and weight and vary by carrier. Truck carriers vary by state. Contact your rep for additional details.