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Auberins Frequently Asked Questions
What is Product Warranty and Limited Liability?
Auber Instruments offers up to a 12-month warranty on selected products1,2, providing you with a confident and peace-of-mind shopping experience.
For sensors (temperature sensors, humidity sensors, pressure senders, and sensors included in combo sets/kits or plug-n-play controllers/panels), a 3-month warranty is offered.
For parts, components, modules, combo sets or kits (including temperature controller modules, automobile gauges, timer modules, DIN rail parts, switches), a 6-month warranty is offered.
- Auber Instruments warranties are only applicable to the original consumer purchasers only. Each Auber Instruments product is protected against defects in materials and workmanship, provided the product(s) has been stored, handled, installed, and used under proper conditions.
- The terms of this warranty only apply to the Auber Instruments’ products. Auber Instruments shall not be liable for any incidental or consequential damage resulting from the use of its products.
- Auber Instruments' liability under this limited warranty shall extend only to the repair or replacement of a defective product, at Auber Instruments' option.
What are shipping refund on Dead-on-Arrival cases?
If the customer received an Dead-on-Arrival product from Auber Instruments and wants to return it for a refund rather than an exchange, they will provide a prepaid return shipping label or compensate for return shipping costs. The original shipping cost from Auber to customers is non-refundable. Additional restocking fees may apply if products are damaged by user error after inspection.
How to return Denied packages?
If the shipment is denied back to sender (Auber) due to non-Auber related issues, including but not limited to incorrect/incomplete shipping address provided by the customer, the original shipping cost is non-refundable. To reship this order, the customer needs to cover the 2nd shipping cost.