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Balardi Frequently Asked Questions
When will I receive my order?
The delivery times are an estimation and can take a longer time.
The delivery times are business days and start after dispatch.
Balardi can deliver worldwide, however, delivery times may increase depending on the delivery destination.
The average delivery time within Europe is 3 business days.For shipping destinations outside Europe, such as North America and Asia, the delivery time is 5 business days.
For larger orders that might include an additional discount, a member of their customer services team will contact the client to discuss shipment details and delivery time.
Do I need to sign on my package?
Yes. Verification is required if the number of packages delivered corresponds to that shown on the transport document, if the packaging is intact, and/or if the product matches the order.
If this is the case, customers must sign the delivery correspondents with ”the right to check the integrity of the products”.
Lost or damaged packages are insured a maximum amount of 30€ unless agreed upon differently from the buyer and added as a note when making a purchase.
What are the non-refundable items?
Orders through LYST can only exchange or return for a store credit.
If mentioned on the product page "This item could only be exchanged, no return or refund." the item could be only exchanged for another size, if the item has no sizes then it could be exchanged with another item.
In order to return such items, customers must contact Balardi by this email: [email protected]
Such emails should include the order number. The customer must also provide photographic evidence for any defected products.
The return shipment will be borne by the customer and should always be shipped back with an active tracking number. The receiver is always responsible to claim/accept the package and any additional fees for orders being returned for not being claimed or picked up is covered by the customer.