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Banfield (37)
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Editors' Pick 5
Coupons 15
Deals 22
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Banfield Frequently Asked Questions
How do I use AutoShip?
Simply select AutoShip at checkout. Choose your delivery schedule and find your product shipped on the selected date. You can even set different delivery schedules for different items - your payment method is billed as soon as the item ships.
What is their return policy?
They are here to make sure you are satisfied with your order and their service. If you have any questions or concerns, please contact them toll-free at 888-626-3992, Monday through Friday, 10am-7pm ET. If you prefer email, please send your questions to [email protected] and be sure to include your name and order number in the email. Unopened over-the-counter products will be eligible for return or refund within 30 days of receipt. Please submit a return request and they will contact you with your request within two business days. Their three nutritional partners: Royal Canin, Hill's and Purina 100% Guaranteed Diet. Whether your order arrives damaged or your pet refuses to eat the food, simply submit a return request within 30 days of receipt for a refund or replacement. Banfield Shop does not accept refunds or exchange returns for any prescription products.
What is their shipping policy?
Estimated transit time and final shipping costs are provided at checkout. All UPS options must be sent to a physical address. There is no PO Box for expedited orders. Orders are only shipped Monday-Thursday and will not be processed the day before a major holiday. All prescription orders require approval from your veterinarian. Once approved, you will receive your order within 4-8 business days with standard shipping. A signature is only required for medications that are listed as controlled substances in your state. All other orders can be delivered without a signature.
Can I cancel Auto-shipping?
AutoShip orders can be cancelled at any time without commitment up to three days before your next scheduled shipping date. Just log in to your account to get started > click My Orders > Click Auto-Fulfillment Orders > Select Cancel Order on the auto-fulfillment product you want to cancel.
How much is the shipping fee with AutoShip?
Free shipping on standard pharmacy orders over $49. Shipping charges apply for single-dose, temperature-controlled shipping.