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BBQ Guru Frequently Asked Questions
Does BBQ Guru support warranty?
Yes. Because of their commitment to quality workmanship, they proudly offer a warranty on their products. In the rare event that your product fails due to a defect within the warranty period, they will be happy to fix the problem. UltraQ, DynaQ, CyberQ Cloud, DigiQ DX3, PartyQ Controls, Pit Viper and Pit Bull Fans: The BBQ GURU warrants these products to be free from defects in workmanship and materials for a period of 2 years (2-year limited warranty) from date of purchase. If the unit fails during the warranty period, you must contact BBQ Guru Customer Service to obtain a Return Merchandise Authorization (RMA) number in order to return it to the factory. If defective, it will be repaired or replaced at no charge (at BBQ Guru's discretion). There are no user serviceable parts for this machine.
What is their return policy?
To be eligible, you must return the product unused within 90 days. All returns and exchanges must be in new, resalable condition and in the original packaging with all components present (including manuals or other documentation, if applicable) in order to receive a refund. They cannot provide a refund for any component of your cookware that has been used or that shows any visible signs of use, including smoke odor. You must request an RMA (Return Merchandise Authorization) number before you can return an item. They will review your return request and follow up with you via email on the next steps.
Does BBQ Guru support e-gift cards?
Yes, they do. BBQ Guru gift cards are a great gift for anyone who enjoys cooking or grilling outdoors. You will receive an e-gift card from their team via email within 1-2 business days. To check your balance, visit your BBQ Guru account page directly and enter your card number.